Frequently Asked Questions (FAQ) - Sieré Jewellery
Frequently Asked Questions (FAQ) - Sieré Jewellery
📦 Ordering & Shipping
How long does shipping take? Orders are dispatched within 1-2 business days. Delivery time to the Netherlands is 7-14 business days.
Is shipping free? Yes, we offer free shipping on all orders over $100.
💎 Product & Quality
What materials are the earrings made of? Our Sieré Earrings are crafted from high-quality materials such as sterling silver and hypoallergenic metals. Each product page includes a detailed description of the materials used.
Are the earrings suitable for sensitive ears? Yes, many of our earrings are hypoallergenic and nickel-free, making them ideal for sensitive ears. Please check the product description for specific details.
How do I care for my earrings? Keep your earrings dry and clean. Avoid contact with perfume, water, and chemicals. Gently clean them with a soft cloth.
🔄 Returns & Exchanges
Can I return my earrings? Yes, you have a 14-day cooling-off period. For hygiene reasons, earrings must be unworn and in their original condition to be eligible for a return.
How do exchanges work? Please contact us via email, and we will be happy to assist you in exchanging your item for a different model or size.
👂 Fit & Sizing
What types of closures do your earrings have? We offer various closures: studs with butterfly backs, hooks, hoops, and clip-ons. Each product style specifies its unique closure type.
How do I know which size fits me? Dimensions are provided in every product description. If you need personalized advice, feel free to contact us.
📞 Contact & Service
How can I get in touch? You can reach us via email or the contact form on our website. We aim to respond within 24 hours.