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Shipping & Returns

Every order at Siere Jewellery is carefully packaged and dispatched within 1–2 business days. Orders are automatically routed to the nearest distribution center to ensure you receive your items as quickly as possible.

Estimated Delivery Times

Order Tracking

Once your order has been shipped, your tracking information will automatically be added to your order confirmation email.

If your tracking information has not updated within 48 hours after shipment, this simply means that the carrier has not yet scanned the package into their system. Your order is still on its way.

Returns & Exchanges

We want you to love every piece you receive. If something isn’t quite right, we’re here to make it right.

We accept returns of unworn, unused, and undamaged items within 30 days of delivery. All returned items must be in their original packaging.

How to Start a Return

1. Email us at hello@siere-jewellery.com with your order number and the reason for your return.
2. We will respond within 24 hours with detailed return instructions.
3. Once we have received and inspected your returned item, your refund will be processed within 5–7 business days to your original payment method.

Please note: Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us within 7 days of delivery and include your order number along with a photo of the item.

We will immediately send you a replacement or issue a full refund. In these cases, you do not need to return the original item.